Total Quality is a pioneer in the KPO (Knowledge Process Outsourcing) industry.

KPO is the high intellect "cousin" of BPO (Business Process Outsourcing). In KPO, the emphasis is on higher complexity processes which require the talent of professionals with extensive education and experience credentials. The types of work performed require specific and advanced knowledge of a particular domain, technology, industry, or specialty.

The success in outsourcing business process operations to India has encouraged many firms to start outsourcing their high-end knowledge work as well.

India's intellectual potential is the key factor for India being the favored destination for KPO industry. The current education system and the youth power has created a bulk of interest for investers.